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Terms & Conditions

Our Products & Services

Aquarian Pearls is an Australian-owned and operated business based in Sydney. We specialise in providing South Sea Cultured Pearl Jewellery of the highest standard.

Aquarian Pearls provides a full range of pearl jewellery including individual strands and loose pearls. Our traditional pearl jewellery is set in a range of precious gold and sterling silver, and our fashion pieces utilise a variety of materials such as leather, stainless steel, neoprene and an array of accompanying gemstones.
We work closely with local and international pearl farmers and gemstone suppliers, and continually strive to source the best quality pearls. As our pearls are a naturally cultivated gem, each pearl is unique and will have variations in size, shape, lustre and colour.

In addition to creating and supplying high quality pearl jewellery, we are also able to assist in special orders to suit individual needs. Many of our pieces can be custom made utilising a variety of pearls, metals, precious stones and jewellery findings.

ORDERS & ORDER CONFIRMATION

To purchase a product though our website you must place an order via an e-commerce facility in accordance with our terms and conditions.

All products available for purchase on www.aquarianpearls.com.au are for personal use only and are not for commercial use or for resale or resupply.

It is a condition of submitting an order on our website that you accept and agree to be bound by our returns and refund policy.

While guidelines are provided for jewellery sizing, variations exist between different sizing methods and standards and we cannot be held responsible for such variations.

All orders are subject to acceptance and availability. Wherever possible, Aquarian Pearls offers products for sale that are in stock and available for dispatch. From time to time however, products may not be available. If an item is listed as out of stock, please notify us and we can advise you as to when it will be re-stocked, you can then choose to place an order, change or cancel your order.

Should you have any queries, questions or concerns regarding our products and or your proposed or submitted order, please do not hesitate to contact our Customer Service department by email (info@aquarianpearls.com.au) or by telephone (+61 2 9230 0601) during normal business hours (Monday to Friday between 9am and 5pm Australian Eastern Daylight Savings Time).

PAYMENT

All products remain the property of Aquarian Pearls until full payment for your order is received by us. Upon full payment being received, title in the goods will pass to you.

Payment can be made by VISA, MASTERCARD, ZIPPAY & PAYPAL at the point of sale, and any other methods which may be clearly advertised on the website from time to time. If a transaction requires us to charge your payment, debit or credit card account, you authorise us to do so for the total price of the ordered goods and the applicable delivery fees, if any. Payment will be debited and cleared from your account and only then can your order be dispatched. By providing payment, debit or credit card details for the payment for any goods, you confirm that the payment/debit/credit card that is to be used is yours or that you have been specifically authorised by the owner to use it. All payment/debit/credit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

We take reasonable care to make and keep our website secure. We will endeavour not to store your payment/debit/credit card details on our systems.

If there is a problem with your payment (for example, if your credit card transaction is declined), we may contact you to make alternative arrangements. You will be liable for all debt collection costs where you fail to make payment for any order when payment is due.

Payment by telephone, bank wire transfer, mail, money order, cheque or Lay-by may be agreed to by us and arranged by contacting our Customer Service team via email (info@aquarianpearls.com.au) or telephone (+61 2 9230 0601) during normal business hours (Monday to Friday between 9am to 5pm AEST).

 

ORDERS WITHIN AUSTRALIA

www.aquarianpearls.com.au may be used to order product online for delivery within Australia. Orders may also be made by contacting a member of our Customer Service team directly by telephone (+61 2 9230 0601) or via email at (info@aquarianpearls.com.au) during normal business hours (Monday to Friday between 9am and 5pm AEST).

Shipping method depends on the total value of the goods purchased.

Flat Rate of $15.00 (Ex. GST) per order for postage and handling fee is added to all orders under $150. If the customer spends a total of $150 or over the shipping is free and no postage will be charged to the order.  Orders are sent via Australia Post using Express Post. Please note on some parcels depending on value a signature is required

Once we have confirmed our acceptance of your order, we will endeavour to dispatch your order within 3 Business Days unless a different time frame is specified in relation to a particular stock item. If we are unable to dispatch your order within this time frame, we will endeavour to contact you and advise of the expected dispatch date.  Additional delivery charges may be incurred should you require particular or unusual service.

Subject to anything contained herein to the contrary, we anticipate that ordered and paid for goods will be delivered to metropolitan areas of Australia within 5 Business Days from the date of dispatch. Deliveries to regional and remote destinations may take longer and we suggest that purchasers allow up to 7 days for the delivery to arrive.

Products will be posted, couriered or otherwise sent to the delivery address nominated by you as part of the ordering process. Because of factors outside of our control, anticipated delivery time frames may be exceeded and for this reason, we are unable to provide any guarantees as to the length of time a delivery may take. Postal and courier services employed by us will be reputable and reliable service providers.

 

INTERNATIONAL ORDERS

We accept orders from most countries other than Australia, however unfortunately we cannot deliver orders to all countries. Please contact us at info@aquarianpearls.com.au to discuss international shipping.

Purchases made requiring international delivery will be shipped via a reputable and reliable service. International shipping charges will be calculated at the checkout at a flat rate of $50 AUD.

Once we have confirmed acceptance of your order, we will endeavour to dispatch your order within 3 Business Days unless a different time frame is specified in relation to a particular stock item. If we are unable to dispatch your order within this time frame, we will endeavour to contact you and advise of the expected dispatch date.  For deliveries to metropolitan areas, please allow up to 7 business days, for regional areas please allow up to 10 business days.

International deliveries are likely to take longer than deliveries within Australia because of additional factors such as distance, export-specific considerations (e.g. Australian Customs’ clearance) and foreign customs’ import requirements and regulations. You will be liable for import duties, as assessed and charged by your country’s customs’ officials and departments, and these may need to be paid by you in advance of the sending or before the goods clear customs and you receive the goods. Similarly, you will be liable for any local taxes that are applicable in your country of import. Aquarian Pearls cannot take any responsibility or liability for any such charges.

Cross-border shipments/deliveries may be subject to opening and inspection by Customs’ authorities. In order to facilitate customs’ clearance and to comply with local laws, we may be required to provide certain order, shipment and goods information, such as that which relate to title and details of our international carriers. Such information may be communicated by shipping service providers to customs’ authorities which may require us to declare to them the value of the goods you have purchased.

OUR WARRANTY

From original date of purchase, all Aquarian Pearls jewellery is covered by a 12 month warranty against any manufacturing faults or defects. Proof of purchase must be provided at all times, when making a claim. Aquarian Pearls reserves the right to either repair or replace any item, whichever is most applicable. In circumstances where neither option is available, a similarly priced or designed item will be offered. An account credit can only be provided if an identical or similarly designed item is no longer available. We do not provide warranty on altered and misused items or items that have been subject to general wear and tear.
Items cannot be exchanged, returned or refunded for any reason outside of warranty.

If the goods you receive have been damaged in transit or are faulty, please contact us immediately by telephone on (02)9230 0601 or by e-mail at info@aquarianpearls.com.au on the day of receipt. If the package is damaged on arrival, you may be asked to return the goods with its original packaging and invoice.

At Aquarian Pearls, we are aware of the nature of purchasing jewellery from a store or online. We understand that on occasion, people are not satisfied with their purchase. In this case, the item must be returned to us in the condition in which it was received, unworn, unused and in its original packaging, and with original item tag attached to the items, within 30 days of receipt, return postage will be at the sender’s expense.